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The dental office can be pretty busy and get overwhelming for the assistants, X-ray technicians, and hygienists who work there. The hectic environment can sometimes lead to mistakes or user errors on ..
We have been experiencing the issue where when the customer navigates from their Dentrix practice management to Dexis from the Dexis Integrator - it loses the 'intraoral usb sensor driver/option for t..
We encountered a DVP error 500 recently when installing the EZServer_GoodDrs v 3.0.2 and client workstation Drs Viewer Pro v 3.0.4. The error prevents the user from properly selecting a patient and do..
We recently encountered an issue with Dentron USB sensor and image qulaity within DentalEye using Dell Inspiron 3668 in windows 10. The images that were being processed were very cloudy with no transp..
1. Right-click the camera icon located on right-bottom taskbar -> Select Options -> Enter New License?
2. Copy and paste the user license for IOC snapshot into t..
Blank / Black video in Dexis
Open gpedit.msc
Select
Computer Configuration>Administrative Templates>Windows Components>App Privacy>
Double cli..
Best practices to complete before bridging the Apteryx imaging software to Open Dental:
***Make sure the Apteryx Imaging folder on server is shared.
***Create a shortcut from the server to the l..
1. DOWNLOAD and INSTALL the IOC SNAPSHOT
https://iocsnapshot.com/downloads/
2. At the FINISH of installer, choose which color icon you would like Blue or Green then click fin..
1. Open X64 if your window version is 64 bit, or x86 if your window is 32 bit
2. Run dpinstallx64 (for 64 bit window) or dpinstallx86 (for 32 bit window).
3. Follow the window prompt to complete..
1. Select Preferences​
2. Select Digital XRAY Sensor tab
3. In the Digital X-ray Sensor Settings box, select Vatech EZSensor
*This will open the Vatech EzSensor D..
-100x100.jpg "Dr's Light Pro..")
